Update your profile image, email, time zone, and other preferences to personalize your profile.

Change your profile image

Hover over your profile image in the top-right corner of your screen and click on it.
Choose Profile
Click on Edit profile
Hover over your profile image and click to upload.
Click Save at the top right.

Update personal information

Hover over your profile image in the top-right corner of your screen and click on it.
Choose Profile
Click on Edit profile
Update details like your full name, job title, time zone, phone number, location, or website.
Click Save at the top right.

Change your email address

Hover over your profile image in the top-right corner of your screen and click on it.
Click on Preferences
Choose Email address from your sidebar.
Enter your new email and confirm with your password, then click Next.
Verify your new email address with the code sent to you.

Change your password

Hover over your profile image in the top-right corner of your screen and click on it.
Click on Preferences
Choose Security from your sidebar.
Enter your current password, then your new password, and confirm the new password.
Click Save to apply changes.

Add two-step verification (also known as 2FA or MFA).

2-step verification adds an extra layer of protection to your Tape account.

By enabling 2-step verification, you can help keep your Tape account and your organization more secure. This feature is available to all plan types and can be set up easily in your preferences.

Setting up 2-step verification

Hover over your profile image in the top-right corner of your screen and click on it.
Click on Preferences
Choose Security from your sidebar.
Under Account security, click Add verification methods.
Enter your password and click the Continue button.
Select to enable 2-step via Code from authenticator
Scan the QR code from your chosen authenticator app and name the authentication method to help you remember later.
Enter a one-time code from the authenticator to complete setup.
If this is your first added 2-step method, make sure to save your backup codes someplace safe.

Changing or removing verification methods

You can use up to two authenticators as your verification methods.
When you have a 2-step method setup

Hover over your profile image in the top-right corner of your screen and click on it.
Click on Preferences
Choose Security from your sidebar.
Under Account security, click Change verification methods.
Verify your identity using an active 2-step method.

Remove 2-step verification

Hover and click the ••• next to the Active method you want to remove.
Click Delete and confirm your choice

Add a verification method

Click on Add authenticator
Follow the instructions above as normal.

Troubleshoot 2FA

Backup codes

If you lose your phone or you've deleted your authentication app, you can use one of your backup codes to sign in. Use any code to sign in, but keep in mind that each code can only be used once. Your backup codes were provided at the time you set up 2FA. To verify your identity, instead of entering the code from your authenticator app, click on "Try another method", select "Use a backup code", and follow the instructions to log in.

Locked out?

If you got a new phone or don't have access to your backup codes, you can ask a organization admin or owner to manually disable 2FA for your account.

Please give these instructions to a organization admin or owner to help you disable 2FA on your account:

Click your organization name at the top of the left sidebar.
Select Settings.
Choose Manage Members from the sidebar.
Click the dropdown in the Access Level column next to the member you want to manage.
Select Disable 2-step verification.

FAQs Two-step verification

I can’t find the 2-step verification. What should I do?

If the written instructions above don’t help, please check out this video

Do I need 2-step verification?

2-step verification is not required for Tape users.

However we highly recommend that all users implement it as an extra layer of security to protect your work.

How can I disable 2-step verification after I set it up?

Hover over your profile image in the top-right corner of your screen and click on it.
Click on Preferences
Choose Security from your sidebar.
Under Account security, click Change verification methods.
Verify your identity using an active 2-step method.
Click Turn off 2-step verification.

What if I lose my phone or verification device?

When you first set up 2-step verification, you will receive a set of six backup text codes. You can use these codes to access your account in the event that you lose your verification device. Each backup code can only be used once. To verify your identity, instead of entering the code from your authenticator app, click on "Try another method", select "Use a backup code", and follow the instructions to log in.
If you lose access to your backup codes, contact your organization admin or owner to manually disable 2FA for your account. Provide them with the instructions under "Troubleshoot 2FA."

As an organization owner, can I require 2-step verification for my organization?

No, this feature cannot be enforced for all users at this time.

Adjust your language and formats

Hover over your profile image in the top-right corner of your screen and click on it.
Click on Preferences
Choose Language and formats from your sidebar.
Modify your language, time zone, date, and time formats.
Changes save automatically.

Change your desktop and email notifications

Hover over your profile image in the top-right corner of your screen and click on it.
Click on Preferences
Choose Notifications from your sidebar.
Toggle options for Notifications and Email notifications.

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